Refund policy

Medical Device Restrictions

For safety and hygiene reasons, CGM sensors and transmitters cannot be returned or resold once opened, even if unused. This is standard practice for medical devices.

We do not accept returns for change of mind on medical devices.

Faulty or Damaged Items

If your product arrives damaged, defective, or incorrect, please contact our support team within 7 days of delivery. We will arrange a replacement or provide a suitable resolution in line with Australian Consumer Law.

Change of Mind

We do not offer refunds for change of mind on medical devices.

Lost or Missing Parcels

If your parcel is lost in transit, we will work with the courier to resolve the issue. Replacements may be issued after investigation.

Warranty & Device Replacement Disclaimer

The Yuwell CT3 CGM system includes a manufacturer’s warranty covering defects in materials or workmanship. This warranty does not cover:

• Damage caused by misuse, improper application, or unauthorised modifications
• Normal wear and tear
• Water damage beyond the device’s IP27 rating
• Issues arising from incompatible phones or operating systems

If you believe your device is faulty, please contact our support team with:

• Your order number
• A description of the issue
• Photos or screenshots (if applicable)

We will assess the claim and coordinate with the manufacturer or distributor to provide a replacement where appropriate.